Dick’s Air Conditioning & Heating, LLC COVID-19 Protocol

Last Updated: 3/26/20

During this challenging time, we here at Dick’s Air Conditioning & Heating, LLC are doing everything that we can to ensure the safety and health of our employees, our families, our customers and our community. We are still working and providing essential services to our community. Please let us know if there is anything that we can help you with, even if it is not for your heating, air conditioning or indoor air quality. We will help in any way that we can. Together, we will get through this crisis and come out on the other side stronger as a community and a country!

We are screening all of our calls to make sure that no one in the home is sick or has traveled abroad. We are advising all of our employees to stay home if they become ill and we are practicing social distancing.

Upon arrival at your home, this is what you can expect from us:

We will keep our distance to at least 6 feet between people.
We will be wearing shoe covers. (masks and gloves are currently unavailable, but as we are able to acquire them we will begin to use them as well.)
We will ask to please use your sink to wash our hands. We will provide our own antibacterial soap and paper towels.
We will only touch the equipment that we are working on.
We will NOT be asking you to sign for the work that is completed.
We are asking that everyone pay by credit or debit card that they read off to the technician as he keys it into the iPad to process. That way the technician doesn’t have to touch your card and you do not have to touch our iPad.
We will ask to use your sink again before we leave your home.

If for any reason we feel uncomfortable entering a home, we will kindly ask you to contact the office to reschedule your appointment. Our number one priority is the safety and health of EVERYONE.

Dick’s really came through for us! Patrick came out on very short notice to diagnose our dead a/c – his experience and knowledge cannot be beat. Linda and Tommy scrambled to find us a special part STAT so that we could be up and running as soon as possible. They are the best!

Callie Russell

Thank you for your service in piping in the natural gas for the new free standing natural gas fireplace. Your crew did an outstanding job from estimating to the final installation. The inspector was here today for the final inspection and all went well.

Larry Peed

Very pleased with the service. Tech very knowledgeable and answered all my questions. The installers of the new air handler were excellent. Will not hesitate to continue using Dick’s A/C and Heating.

Sandra Wynne

Dick’s Air Conditioning & Heating, LLC just left our house after servicing our furnace and heat pump. I have never had such a wonderful experience with a maintenance person. They were polite, friendly and very professional. They explained everything extremely clearly. Would highly highly recommend them.

Bill Williams

I called and they were very professional. Lisa helped me figure out what I could do while I waited for my AC unit to be serviced and it helped a lot. She then called and sent me a text that they could schedule me for an earlier day than originally available. When Josh came, he was very kind and knew exactly what to do. He also answered all our questions. Our AC unit is up and running. If ever we need the AC serviced, we will definitely use them again!

May Harbin

My service was timely and efficient. It is so encouraging to know that in this day and time you actually can get an honest diagnostic of your problem. Gerald was polite and very professional addressing the problem. From customer service to technical knowledge, I highly recommend their service.
On a rating from one to ten, they are a definitely a 10.

Alice Spencer

The service by all the three men was excellent they were professional on time and thorough. I especially like the way the last workmen to leave the house (Trey Brown) went to the house to ensure no debris or trash had been left. I see why my father’s been using you all for at least the last 30 years thank you. Thank you all for such GREAT SERVICE!

Judith Nelson