How The Dick’s Difference Puts You In Control Of Your HVAC
At Dick’s, customer service starts with you. From your first call till after the install, we’re here to support you.
We believe every homeowner deserves to have comfortable, energy-efficient HVAC systems. You also deserve to be informed throughout the process so you can make the right decision for your home.
That’s why we’ve developed the Dick’s Difference, a 3-step process built around getting you the information you need to make an informed decision about your home’s heating and cooling.
The 3 Steps Of The Dick’s Difference
Dick’s Air Conditioning & Heating has been providing the Ft. Washington, MD with residential and commercial service for over 56 years.
The Dick’s Difference process is what allows us to deliver an honest, reliable experience to our customers every time.
Step 1 – Effortless Estimates
When your HVAC isn’t working as it should, your home isn’t as comfortable as you deserve.
The team at Dick’s HVAC is dedicated to getting your HVAC back and working better than ever.
The Dick’s Difference: From your first call and contact with our support team to our technicians at your home, we work to understand the issue and provide solutions that you can act on today.
- Preliminary phone screenings
- Technicians that can provide on-the-spot estimates
- Interactive, informative proposals
Step 2 – Rapid Recommendations
As a homeowner, you should always have the final say about your home.
Our goal is to get you essential information as quickly as possible so you can make the right decision. That decision will never be influenced by hard, pushy sales tactics. Instead, we offer recommendations and guidance that let you make the call.
The Dick’s Difference:
We take pride in offering the most informative and thoughtful proposals for your HVAC systems.
For replacement parts, your proposal will include three product recommendations: Good, Better, and Best.
These recommendations are based on product efficiency and include interactive links. This proposal puts information like energy savings, efficiency ratings, tonnage, product details, and monthly financing at your fingertips.
For service calls, your proposal will normally include three recommendations: Now, Next, and Later.
Now – Includes immediate repairs that can quickly restore your system’s functionality.
Next – Short-term solutions to help you get through the season.
Later – Long-term, comprehensive repairs that address underlying issues and provide lasting results.
Our goal is to give you the flexibility to find the right solution for your home and your budget.
Step 3 – Solutions That Last
Once you’ve made your choice, we get to work. Your service will be scheduled and your friendly Dick’s Air Conditioning & Heating technician will be out to your home soon.
Even when the job’s done, though, we stay by your side.
We pride ouselves on providing continued contact, service after installation, and industry-leading warranties so you can enjoy reliable, efficient HVAC systems all year round.
What Your Neighbors Are Saying About The Dick’s Difference
“My service was timely and efficient. It is so encouraging to know that in this day and time you actually can get an honest diagnostic of your problem. Gerald was polite and very professional addressing the problem. From customer service to technical knowledge, I highly recommend their service. On a rating from one to ten, they are definitely a 10.” – Alice Spencer
“Dick’s is always first-rate. They respond quickly, they’re polite and professional and their techs are always on-point. They come when they say they will so you’re not wasting a day waiting and they always clean up.” – George Felton
“The communication between customer and company was excellent. That’s what made my experience excellent! No surprises in cost of solutions.” – Rudy Purvis
Schedule Your Next HVAC Service Today
Ready to experience the Dick’s Difference for yourself?
To schedule your next HVAC service, ask about an upgrade or replacement, or request more information, please reach out to the experienced team at Dick’s Air Conditioning & Heating today.