How The Dick’s Difference Puts You In Control Of Your HVAC

At Dick’s, customer service starts with you. From your first call till after the install, we’re here to support you. 

We believe every homeowner deserves to have comfortable, energy-efficient HVAC systems. You also deserve to be informed throughout the process so you can make the right decision for your home. 

That’s why we’ve developed the Dick’s Difference, a 3-step process built around getting you the information you need to make an informed decision about your home’s heating and cooling. 

The 3 Steps Of The Dick’s Difference

Dick’s Air Conditioning & Heating has been providing the Ft. Washington, MD with residential and commercial service for over 56 years. 

The Dick’s Difference process is what allows us to deliver an honest, reliable experience to our customers every time. 

Step 1 – Effortless Estimates

When your HVAC isn’t working as it should, your home isn’t as comfortable as you deserve.

The team at Dick’s HVAC is dedicated to getting your HVAC back and working better than ever.

The Dick’s Difference: From your first call and contact with our support team to our technicians at your home, we work to understand the issue and provide solutions that you can act on today. 

This includes:

  • Preliminary phone screenings
  • Technicians that can provide on-the-spot estimates
  • Interactive, informative proposals 

Step 2 – Rapid Recommendations

As a homeowner, you should always have the final say about your home. 

Our goal is to get you essential information as quickly as possible so you can make the right decision. That decision will never be influenced by hard, pushy sales tactics. Instead, we offer recommendations and guidance that let you make the call.

The Dick’s Difference:

We take pride in offering the most informative and thoughtful proposals for your HVAC systems.

Good/Better/Best Pricing

For replacement parts, your proposal will include three product recommendations: Good, Better, and Best

These recommendations are based on product efficiency and include interactive links. This proposal puts information like energy savings, efficiency ratings, tonnage, product details, and monthly financing at your fingertips.

Now/Next/Later Services

For service calls, your proposal will normally include three recommendations: Now, Next, and Later. 

Now – Includes immediate repairs that can quickly restore your system’s functionality.

Next – Short-term solutions to help you get through the season. 

Later – Long-term, comprehensive repairs that address underlying issues and provide lasting results. 

Our goal is to give you the flexibility to find the right solution for your home and your budget. 

Step 3 – Solutions That Last

Once you’ve made your choice, we get to work. Your service will be scheduled and your friendly Dick’s Air Conditioning & Heating technician will be out to your home soon.

Even when the job’s done, though, we stay by your side.

We pride ouselves on providing continued contact, service after installation, and industry-leading warranties so you can enjoy reliable, efficient HVAC systems all year round.

What Your Neighbors Are Saying About The Dick’s Difference

My service was timely and efficient. It is so encouraging to know that in this day and time you actually can get an honest diagnostic of your problem.  Gerald was polite and very professional addressing the problem.  From customer service to technical knowledge, I highly recommend their service. On a rating from one to ten, they are definitely a 10.” – Alice Spencer

Dick’s is always first-rate. They respond quickly, they’re polite and professional and their techs are always on-point. They come when they say they will so you’re not wasting a day waiting and they always clean up.” – George Felton

The communication between customer and company was excellent. That’s what made my experience excellent! No surprises in cost of solutions.” – Rudy Purvis

Schedule Your Next HVAC Service Today

Ready to experience the Dick’s Difference for yourself? 

To schedule your next HVAC service, ask about an upgrade or replacement, or request more information, please reach out to the experienced team at Dick’s Air Conditioning & Heating today.



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Reviews & Testimonials

Customer satisfaction is our #1 priority

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The service by all the three men was excellent they were professional on time and thorough. I especially like the way the last workmen to leave the house (Trey Brown) went to the house to ensure no debris or trash had been left. I see why my father’s been using you all for at least the last 30 years thank you. Thank you all for such GREAT SERVICE!

Judith Nelson

I called and they were very professional. Lisa helped me figure out what I could do while I waited for my AC unit to be serviced and it helped a lot. She then called and sent me a text that they could schedule me for an earlier day than originally available. When Josh came, he was very kind and knew exactly what to do. He also answered all our questions. Our AC unit is up and running. If ever we need the AC serviced, we will definitely use them again!

May Harbin

My service was timely and efficient. It is so encouraging to know that in this day and time you actually can get an honest diagnostic of your problem. Gerald was polite and very professional addressing the problem. From customer service to technical knowledge, I highly recommend their service.
On a rating from one to ten, they are a definitely a 10.

Alice Spencer

Very pleased with the service. Tech very knowledgeable and answered all my questions. The installers of the new air handler were excellent. Will not hesitate to continue using Dick’s A/C and Heating.

Sandra Wynne

Thank you for your service in piping in the natural gas for the new free standing natural gas fireplace. Your crew did an outstanding job from estimating to the final installation. The inspector was here today for the final inspection and all went well.

Larry Peed

Dick’s Air Conditioning & Heating, LLC just left our house after servicing our furnace and heat pump. I have never had such a wonderful experience with a maintenance person. They were polite, friendly and very professional. They explained everything extremely clearly. Would highly highly recommend them.

Bill Williams

Dick’s really came through for us! Patrick came out on very short notice to diagnose our dead a/c – his experience and knowledge cannot be beat. Linda and Tommy scrambled to find us a special part STAT so that we could be up and running as soon as possible. They are the best!

Callie Russell

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